KoolSink Returns Policy
We operate a "no-quibbles" guarantee, which means that if you
are unhappy with your KoolSink®, simply return it to us by regular
mail in its original condition within 21 days from date of order.
We will issue a full refund for the price you paid for it.
There are two circumstances under
which we also refund shipping costs of returns:
1. The KoolSink® arrived damaged.
2. The KoolSink® was not the model ordered.
For these, PDP Designs will pay and reimburse all delivery charges. You
will be required to notify us of the circumstances and return the KoolSink®
For simple 'change of mind' situations, PDP Designs will gladly refund the
purchase price of your KoolSink®, provided that it is returned to us
in a resalable condition. For your own protection we recommend that
you use a recorded-delivery service.
We will notify you via e-mail of your refund once we have received and processed
the returned KoolSink®. You can expect a refund, within 7 days of our
receiving your return, in the same form of payment as originally used for
Packing and Returning your KoolSink®
Pack the KoolSink® securely in a box. You can use the box it arrived
in or another box, if you prefer.
Send the package by regular mail to the address below:
Designs - Returns Department
2695 Nelson Avenue
West Vancouver, B.C.
On the outside of the package or customs label clearly print:
Goods Returned - Tariff Classification: 8473.30.90.00"
Please include your e-mail and
return address so that we can notify you via e-mail when we have processed
your refund or shipped your replacement KoolSink.
|As a precautionary
measure, thoroughly inspect the KoolSink®package before accepting
it from the mail carrier. Occasionally a KoolSink® will be damaged
during shipment. If you notice any damage to the box, do not accept
delivery of the package and send us an e-mail explaining the situation.
As soon as the package has been returned to us, we will send you a